Refund Policy

This policy explains when Pluh Inc. (“Pluh,” “we,” “us”) refunds payments for Pandu Plus, and how to cancel. It is part of our Terms of Use. What applies to you depends on where you bought your subscription.

The short version

• Bought on start.panducare.com? Email us within 14 days of your first payment and we will refund it in full.
• Bought in the App Store? Apple handles the refund, not us. Request it at reportaproblem.apple.com.
• Cancelling stops future charges. It does not refund the period you have already paid for.

1. Web purchases (start.panducare.com, billed by Stripe)

14-day refund on your first payment. If you subscribed on the web and Pandu Plus is not for you, you can get a full refund of the first payment of your subscription. To qualify, your request must reach us by email within 14 days of the date of that payment. No questions asked, although we appreciate hearing what did not work.

Renewals.Renewal payments (the second charge onwards) are not refundable, except where the law of your country or state requires it. Cancel before the renewal date to avoid being charged again; see “How to cancel” below.

Promotional codes. If you used a discount code, the refund is for the amount you actually paid.

How to request a refund. Email hey@thepandu.appfrom the email address you used at checkout, with the subject “Refund”. Including the Stripe receipt or the last four digits of the card helps us find the payment faster. Requests made through the Stripe billing portal, the App Store, or social media do not count as a refund request — only email does.

Timing.We confirm the refund by email, usually within two business days. The money goes back to the original payment method, and typically appears on your statement within 5–10 business days depending on your bank. When we refund your first payment, your subscription is cancelled and Pandu Plus is turned off.

Please email us before disputing a charge. A refund from us is faster than a bank dispute. If a payment is disputed with your bank while a refund request is open, we may pause Pandu Plus until the dispute is resolved.

2. App Store purchases

If you subscribed inside the Pandu iOS app, Apple processed the payment and only Apple can refund it. Go to reportaproblem.apple.com, sign in with your Apple Account, find the Pandu purchase, and choose “Request a refund.” Apple decides these requests under its own terms and usually replies within 48 hours. We are not able to issue or speed up App Store refunds.

3. Cancelling is not the same as a refund

Cancelling your subscription stops all future charges. You keep Pandu Plus until the end of the billing period you already paid for, and that period is not refunded (except under the 14-day rule for a first web payment). Deleting the app does not cancel a subscription.

4. How to cancel

Web subscription.Open the Pandu app and go to Settings → Manage subscription. This opens the Stripe billing portal, where you can cancel, update your card, or see your invoices. You can also email hey@thepandu.app from the address on your account and we will cancel it for you. Cancellation takes effect at the end of the current billing period.

App Store subscription.On your iPhone, open Settings → your name → Subscriptions → Pandu → Cancel Subscription. Cancellation takes effect at the end of the current billing period.

Not sure where you bought it? If you have receipts from Stripe, it was a web purchase. If your receipts come from Apple, it was the App Store. If you are still unsure, email us and we will check.

5. Your legal rights

Nothing in this policy limits rights you have under the consumer-protection laws of your country or state that cannot be waived by contract. Where those laws give you a longer refund or withdrawal period, that period applies.

6. Changes to this policy

We may update this policy from time to time. The version in effect when you make a payment applies to that payment. The “Last updated” date above tells you when the current version was published.

7. Contact

Pluh Inc.
Email: hey@thepandu.app