Terms of Use

Pluh Inc. · Last updated September 24, 2026

These Terms are a binding agreement between you and Pluh Inc., a Delaware corporation (“Pluh,” “we,” “us”). They cover your use of Pandu — the iOS app and the websites at panducare.com and start.panducare.com (together, the “Service”).

By creating an account, taking the quiz, buying a subscription, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old (16 in the EU and UK) and able to enter a binding contract. If you are under 18, you confirm that a parent or guardian has reviewed and agreed to these Terms on your behalf.

2. Your account

You are responsible for keeping your sign-in credentials, sign-in links, and sign-in codes safe, and for everything that happens under your account. If you believe your account has been compromised, email us at hey@thepandu.app. We may suspend or terminate accounts that violate these Terms.

3. Pandu is not medical advice

Pandu is a wellness and habit-tracking app. It is not a medical device. Nothing in the Service — including the quiz results on start.panducare.com — is medical, dermatological, or professional advice.

The AI panda, quiz results, product safety scores, ingredient flags, skin-match assessments, and face-scan analyses are informational only. They are not a diagnosis, not a treatment plan, and not a substitute for talking to a licensed dermatologist or physician.

Do not rely on Pandu to diagnose, treat, or prevent any condition. If you experience a skin reaction, an allergic response, or any other medical issue, contact a qualified healthcare provider. In an emergency, call your local emergency number. You use the Service, and rely on its information, at your own risk.

4. License

We grant you a personal, limited, non-exclusive, non-transferable, revocable license to install and use the Service on devices you own or control, solely for personal, non-commercial use. You may not:

  • Copy, modify, distribute, sell, or sublicense any part of the Service
  • Reverse engineer, decompile, or attempt to extract the source code, except where this is permitted by law that we cannot override by contract
  • Use the Service to build a competing product
  • Use bots, scrapers, or other automated means to access or harvest data
  • Use the Service in a way that breaks the law, infringes anyone’s rights, or interferes with the operation of the Service
  • Misrepresent your identity, age, or affiliation

5. Subscriptions and payments

Pandu offers a paid subscription called Pandu Plus. You can buy it in two places: inside the iOS app through the Apple App Store, or on the web at start.panducare.com, where payment is processed by Stripe. Pandu Plus is used in the Pandu iOS app, so you need a compatible iPhone and access to the App Store to use it. The rules below depend on where you bought it.

5.1 Purchases through the Apple App Store

App Store subscriptions are governed by Apple’s standard terms in addition to these Terms.

Billing. Subscriptions auto-renew at the price for the plan you selected. Your Apple account is charged within 24 hours before each renewal. Prices may change with notice; if you do not accept a price change, you can cancel before the new price takes effect.

Cancellation.You can cancel at any time through your Apple account (Settings → your name → Subscriptions). Cancellation takes effect at the end of the current billing period.

Refunds. Refunds for App Store purchases are handled only by Apple. Request one at reportaproblem.apple.com. We cannot issue refunds for App Store purchases ourselves.

Free trials. If your subscription includes a free trial, it converts to a paid subscription at the end of the trial unless you cancel at least 24 hours before the trial ends.

5.2 Purchases on start.panducare.com (billed by Stripe)

When you subscribe on the web, your contract is with Pluh Inc. and payment is processed by Stripe, Inc. Your card details are entered on Stripe’s secure checkout page and never touch our servers.

Plans and billing. We offer weekly, monthly, and annual plans. Your subscription auto-renews at the end of each billing period at the price shown on the Stripe checkout page when you subscribed, until you cancel. The exact amount and billing period are shown before you confirm payment, and Stripe emails you a receipt for each charge. Applicable taxes, if any, are shown at checkout.

Promotional codes. A promotional code (for example, a welcome discount) applies to the first billing period only. After that, your plan renews at the regular price shown at checkout. Promotional codes can expire, may be limited to one use per person, and cannot be exchanged for cash.

Free trials. If a web plan includes a free trial, the trial length and the price you will pay afterwards are shown on the checkout page. You are charged when the trial ends unless you cancel before then.

Price changes. We may change the price of a plan. If we do, we will email you at least 14 days before the new price applies to your subscription. If you do not accept the change, cancel before the next renewal.

Cancellation.You can cancel at any time from the app (Settings → Manage subscription, which opens the Stripe billing portal) or by emailing hey@thepandu.app from the address on your account. Cancellation takes effect at the end of the current billing period; you keep Pandu Plus until then, and you will not be charged again.

Refunds. You can get a full refund of the first payment of a web subscription if you ask by email within 14 days of that payment. Renewal payments are not refundable except where required by law. The full policy, including how to request a refund, is in our Refund Policy.

Failed payments. If a renewal payment fails, Stripe may retry it. If it still fails, we may pause or cancel your subscription.

One subscription is enough. A web subscription and an App Store subscription are billed separately. If you end up with both, email us and we will help you cancel one.

6. Web checkout and account creation

Your account is created when you enter your email. When you type your email address on start.panducare.com, we create a Pandu account for that address (no password is needed). If an account already exists for that email, we use it. Your quiz answers and any purchase you make are attached to that account. You confirm that you own or control the email address you enter.

Claim link.After you pay, we show you a one-time sign-in link (a “claim link”) that opens the Pandu app already signed in, and we email a copy of it to you. The link can be exchanged for a sign-in for 7 days after it is issued and works once. Treat it like a password: anyone who has the link can sign in to your account, so do not forward it.

If the link expires or is lost. Open the Pandu app, choose the sign-in option for web purchases, and enter your email. We will email you a 6-digit code that signs you in. You can also email hey@thepandu.app for help.

Getting the app.Pandu is available on iPhone from the Apple App Store. Installing the app and creating an Apple account, if you do not have one, are governed by Apple’s terms.

7. Your content

You keep ownership of the content you put into Pandu — your quiz answers, face scans, product photos, routine, and chat messages (“Your Content”).

By submitting Your Content you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, analyze, and display it for the purpose of running the Service for you. This license ends when you delete the content or your account, except for rolling backups that age out as described in the Privacy Policy.

You confirm that Your Content does not violate anyone’s rights and that you have permission to share any images or product details you upload. We do not claim ownership of Your Content. We do not sell it. We do not use it to train models that are licensed to third parties. We may use de-identified, aggregated information about how the Service is used to improve the Service.

8. Feedback

If you send us suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, royalty-free license to use them in any way, without owing you anything and without any obligation to keep them confidential.

9. Third-party services

The Service relies on third-party services (Apple, Stripe, Supabase, Anthropic, Cloudflare, PostHog, Sentry, Meta, TikTok, and others listed in our Privacy Policy). We are not responsible for the content, accuracy, or practices of those services. Your use of them is governed by their own terms and privacy policies.

10. Changes to the Service

We may add, change, suspend, or discontinue features at any time, and we may stop providing the Service entirely. We will give reasonable notice for material changes affecting paying subscribers.

11. Termination

You can stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if your account is used to harm others, or if we are required to by law. On termination, your license to use the Service ends and we may delete your data as described in the Privacy Policy. Sections that by their nature should survive termination will survive, including disclaimers, limitation of liability, indemnity, and dispute resolution.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, PLUH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT CONTENT (INCLUDING QUIZ RESULTS, INGREDIENT DATA, AND AI RESPONSES) IS ACCURATE OR COMPLETE.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PLUH AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID PLUH IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Pluh and its officers, directors, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misuse of the Service, your violation of any law, or your violation of someone else’s rights.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles.

Informal resolution first. Before filing a claim, you agree to try to resolve the dispute by emailing hey@thepandu.app with a clear description. We will do the same. If we cannot resolve it within 30 days, either of us may proceed.

Arbitration. Any dispute that cannot be resolved informally will be settled by binding arbitration administered by JAMS under its rules, seated in New Castle County, Delaware. Either party may instead bring a qualifying claim in small-claims court.

No class actions. You and Pluh agree to bring claims only on an individual basis. Neither of us will participate in a class action, class arbitration, or representative action.

Time limit. Any claim must be filed within one year after it accrues, or it is permanently barred.

Exceptions. Either party may seek injunctive relief in court to protect intellectual property rights, regardless of the arbitration clause.

16. Export and sanctions

You may not use the Service if you are located in, or are a national or resident of, a country subject to U.S. sanctions, or if you appear on a U.S. government list of restricted parties.

17. Changes to these Terms

We may update these Terms when we change how the Service works or what we are responsible for. If a change is material, we will notify you inside the app or by email at least 14 days before it takes effect. Continued use of the Service after the change means you accept the new Terms.

18. Miscellaneous

These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and Pluh about the Service. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a right is not a waiver of that right. You may not assign these Terms; we may. Section headings are for convenience only.

19. Contact

Pluh Inc.
Email: hey@thepandu.app